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Tony Jacowski's Articles in Customer Service

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  • Customer-Supplier Relationships For Lean Six Sigma
    In their zeal to garner more business, many suppliers accept customer mistakes as part of the job and go about dealing with them in their own way, which results in additional costs to both. Lean Six Sigma can be used to help to alleviate this problem.
  • Enhancing VOC Data Collection To Jump Start Six Sigma Projects
    Most Six Sigma projects are geared towards improving business processes in such a way that it helps in satisfying customer needs and expectations. For achieving this, vast amounts of customer inputs are collected and analyzed, a process, which is technically referred to as Voice of the Customer (VOC).
  • Six Sigma And The Customer
    With all the talk on processes and projects, it is easy to forget that Six Sigma focuses on the end result: the customer. Here's how to put the focus back on the customer in your pursuit of Six Sigma implementation.


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